FAQs
❓ Frequently Asked Questions (FAQs) – Lodi Paddlesports Center
We want your shopping experience with Lodi Paddlesports Center to be smooth and enjoyable. Below are some of the most common questions our customers ask.
🛒 Orders
Q: How do I place an order?
A: Simply browse our store at lodipaddlesports.myshopify.com, add items to your cart, and proceed to checkout. You will receive a confirmation email once your order has been placed successfully.
Q: Can I change or cancel my order?
A: If you need to make changes or cancel your order, please contact us at contact@lodipaddlesports.shop - thaotuanngort@gmail.com or call +1 (209) 224-8368 as soon as possible. If your order has already shipped, we may not be able to modify it.
🚚 Shipping
Q: How long does shipping take?
A: Orders are processed within 1–2 business days. Delivery within the U.S. typically takes 2–4 business days after processing.
Q: Do you offer free shipping?
A: Yes! We offer Free Standard Shipping on all orders within the United States.
Q: Do you ship internationally?
A: Currently, we ship only within the United States. We may expand shipping options in the future.
📦 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.
Q: Do I have to pay for return shipping?
A: No, we offer free returns within the United States.
Q: How long does it take to get a refund?
A: Once we receive and inspect your return, your refund will be processed within 5–10 business days to your original payment method.
💳 Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards and secure payment methods available through Shopify.
Q: Is my payment information secure?
A: Yes. All transactions are encrypted and processed securely through Shopify Payments.
📞 Customer Support
Q: How can I contact you?
A: You can reach us at:
📧 Email: contact@lodipaddlesports.shop - thaotuanngort@gmail.com
📞 Phone: +1 (209) 224-8368
📍 Address: 847 N Cluff Ave Ste A-6, Lodi, CA 95240, United States
Our support team is available Monday–Friday, 9:00 AM – 5:00 PM (PST).